Playa Bonita Resort

Terms and Conditions for your stay

Please review our check-in policies, cancellation terms, occupancy guidelines, pet policy, and important resort information before your arrival.

Check-in 15:00

Check-out 12:00

Late checkout 15:00

Late fee $810 USD

Check-In and Check-Out

Check-in and check-out policies

Check-in: 15:00
Check-out: 12:00
Late checkout hours: 15:00
Late checkout fee: USD 810.00

Cancellation Policies

Cancellation, date changes and no show policy

Cancellations or date changes must be requested in writing via email to reservaciones@playabonitaresort.com at least 7 days before arrival.
If this notice is not given, the cost of the first night will be charged, and the remaining balance may be issued as a Credit Note for a future stay.
No-Shows will be charged the full stay amount.

Groups and events cancellation policy

Written notice is required at least 15 days prior to arrival for any cancellations or changes.
If this notice is not met, or in the case of a No-Show, 100% of the reserved stay will be charged and no refunds will be made on payments already made.

Guest Requirements

Identification requirement

Our room sale policy is only for individuals over 21 years old; a valid photo ID is required at check-in. This can be a driver's license and/or passport.

No smoking and no drug use

No smoking, 100% tobacco smoke-free area, and no use of any type of drugs.

In case of non-compliance with the law on the premises, the appropriate authorities will be notified.

Resort Information

Pool and jacuzzi hours

Open daily from 8 a.m. to 10 p.m.

Lukeville entry port hours

Monday to Saturday: 6 a.m. to 8 p.m.
Sundays: 6 a.m. to 8 p.m.

U.S. authorities are responsible for border closing times. If you cannot cross in time, please notify the hotel to avoid your reservation becoming a No Show.

Maximum Occupancy

Room capacity guidelines

SGLUp to 2 persons.

DBL StandardUp to 4 persons.

DBL DeluxeUp to 5 persons: 4 adults and 1 child under 12 years.

Family Suite 64 persons over 12 years and two children under 12 years.

Family Suite 86 persons over 12 years and two children under 12 years.

If you have any questions about the room's maximum capacity policy, our staff will provide the relevant information.

Pet Policy

Pets in designated rooms

At Playa Bonita Resort, we welcome pets in designated rooms, limited to one pet per room with a maximum weight of 30 lbs (15 kg). A regular fee of $70 USD per stay applies, including taxes.

Guests must present a valid vaccination certificate at check-in, and for service animals, official documentation is required. Pets must always be supervised, wear a leash, and use a muzzle if necessary.

Pets are not allowed in areas such as the pool, lobby, or restaurant. Guests are responsible for cleaning up after their pets and any damages caused. For more details, please refer to our policies at the front desk.